Returns & Exchanges

At Zapply UK, we want you to love your fashion finds, but if you are not completely satisfied, we offer a hassle-free 30-day return policy for all unworn items. Simply follow our streamlined process to receive a full refund or exchange your size.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.

• 2.
  Package Your Items

  Place the unworn garments with original tags attached into their original packaging to ensure they are protected during transit.

• 3.
  Label and Drop Off

  Download and print your prepaid Royal Mail return label, attach it to your parcel, and drop it off at any local Post Office branch.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 working days.